No power, speed or cadence reading on Tacx Flow Smart

Moderator: nzuraw

Post Reply
rezeeb2
Balance Bike
Balance Bike
Posts: 1
Joined: Thu Mar 26, 2020 6:25 pm
USER_FLAG: Great Britain

My Tacx Flow Smart Trainer has worked okay for 2 weeks since I purchased it but today it has stopped outputting any power speed or cadence measurements.

I have updated the firmware using the Tacx utility but this makes no difference.

I cannot calibrate it because it does not sense when I am peddling.

The rear wheel of the bike is firmly attached and I can see the fly wheel rotating when I pedal.

The readings are the same whether I connect using Bluetooth or Ant.

I have tried leaving the power off for a few hours and I have also ensured that there are no other Bluetooth devices nearby like laptop. The Green led light flashes as normal.

Is there anything else I should check or is this simply a broken unit?
User avatar
mcorn
Directeurs Sportifs
Directeurs Sportifs
Posts: 903
Joined: Thu Mar 21, 2019 12:56 pm
Location: Bellingham, Washington, USA
USER_FLAG: United States of America

Assuming that you have tried various software platforms and are getting the same result, I would contact Tacx/Garmin support for advice. But from your description, it sounds like a defective unit.

I am also assuming the software sees the Flow with either BT or ANT+, but it did not output data of any kind.
Michael Corn
Bellingham, Washington, USA
stevo62
Balance Bike
Balance Bike
Posts: 1
Joined: Tue Jun 15, 2021 10:43 pm
USER_FLAG: United States of America

I'm having the same problem, Did you get yours fixed?, I've been emailing support but still haven't fixed it.
Post Reply