Cant Log on

Le_Courier · Tue Dec 22, 2020 10:55 am

Went to use TDA on Sunday(20/12), to have another try at, GPS "Paris - Roubaix 2014".
Having previously tried on 13/12.
When I logon to TDA, I was informed that I had to merge my account with Garmin Connect,
so I did so, no problems.
Now when I try to use TDA, all I get is "Could not login, please try again later".
It's been like that for the last two days.
Apart from the obvious, "you should not have merged", has anyone got any info that will help me?

Tue Dec 22, 2020 7:09 pm

Elsewhere, I have recommended that folks defer merging until things seem more stable. The option to not merge is not clearly presented on the login page. You have to click text at the bottom rather than a button, which is regrettable. Here are a couple of links for dealing with these issues:

https://support.garmin.com/en-US/?faq=K ... tab=topics

https://support.garmin.com/en-US/?faq=E ... tab=topics

Le_Courier · Wed Dec 23, 2020 7:59 am

Unfortunately, I did not see your recommendations until after I had merged,
and by then it was to late.
I will have to start a docket with Garmin Support, and then wait and wait for them
to help fix it.

Wed Dec 23, 2020 3:18 pm

This is one FAQ people should take take note of:

: Screenshot_2020-12-23 Top Asked Questions Relating to the Tacx and Garmin Connect Account Merging Process Tacx Desktop App [...].jpg (7.36 KiB) Viewed 8447 times

Le_Courier · Wed Dec 23, 2020 3:33 pm

Yay, got an email from Tacx saying "Welcome to the Garmin Family"
I can now log on to TDA

mcinner1 · Sun Dec 27, 2020 6:56 pm

I have been using the desktop app for days via Garmin Login. Has worked great.

But today (12-27) I can not log in - even in the Tacx Cloud.
Is it a Garmin problem or is it just me?

sergio7654 · Mon Dec 28, 2020 11:31 am

I'm having problems with the login as well for the last days. Moreover, yesterday finished a route, hit save and voila can't find it anywhere. Not in cloud not in the app. So I quit Tacx Desktop App and signed for Rouvy.